1. Introduction
PlugDig ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
- Contact Forms: Name, email address, company name, company size, project details, and phone number
- Email Communications: Content of emails when you contact us
- Service Engagement: Project specifications, technical requirements, and business objectives
- Proposals and Contracts: Information necessary to prepare estimates and formal agreements
2.2 Information Collected Automatically
- Website Usage: Pages visited, time spent on site, referral source, browser type, IP address
- Analytics: Aggregated information about visitor behavior (via Google Analytics or similar tools)
- Cookies: Session cookies to improve your experience (no tracking cookies)
2.3 Information from Third Parties
- Professional references and business information from LinkedIn
- Business registration records (company information verification)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: Responding to your inquiries, providing quotes, and delivering consulting services
- Communication: Sending project updates, newsletters, and relevant business communications
- Improvement: Analyzing website usage to enhance our services and user experience
- Compliance: Meeting legal obligation and contractual requirements
- Marketing: Sending promotional materials (with your opt-in consent)
- Security: Detecting and preventing fraud, abuse, and security incidents
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, email providers)
- Legal Compliance: When required by law, court orders, or government requests
- Business Transfer: In case of merger, acquisition, or sale of assets (with notice to you)
- Your Consent: When you explicitly authorize sharing with specific parties
5. Data Security
PlugDig implements comprehensive security measures to protect your personal information:
- Encrypted transmission of data over HTTPS
- Secure hosting infrastructure with regular security audits
- Access controls and employee confidentiality agreements
- Regular backups and disaster recovery procedures
- Compliance with industry-standard security protocols
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services and support
- Fulfill legal and contractual obligations
- Resolve disputes and enforce agreements
You may request deletion of your information at any time, subject to legal retention requirements.
7. Your Privacy Rights (GDPR & CCPA Compliance)
Depending on your location, you may have the following rights:
GDPR (European Users)
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in machine-readable format
- Right to Object: Opt-out of marketing communications
CCPA (California Users)
- Right to Know: What personal information is collected
- Right to Delete: Request deletion of collected information
- Right to Opt-Out: Opt-out of "sale" of personal information
- Right to Non-Discrimination: Receive equal service regardless of privacy choices
8. Cookies and Tracking
Our website uses minimal cookies:
- Session Cookies: Required for website functionality (auto-deleted when you close browser)
- No Third-Party Tracking: We do not use tracking pixels or retargeting cookies
You can disable cookies in your browser settings, though this may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information immediately.
11. Privacy Policy Updates
We may update this Privacy Policy periodically. Material changes will be communicated via email or website notice. Your continued use of our services constitutes acceptance of updated terms.
12. Contact Us
For privacy-related questions, requests, or concerns, please contact us:
- Email: wellington@plugdig.com.br
- Subject Line: "Privacy Request" or "Data Access Request"
- Response Time: We respond to all privacy requests within 30 days
13. Data Protection Officer
For GDPR-related concerns, you may also contact our Data Protection Officer or submit a complaint to your local data protection authority.
Last Updated: March 28, 2026
Next Review: March 28, 2027